EXCHANGE
- Items can be exchanged FREE of charge within 30 days of receiving the order
- Please write to us at info@horsda.de stating which item you would like to exchange
RETURNS
- Items can be returned within 30 days of receiving the order
- Please use the enclosed return label; if there is no return slip in the package, please write to us at retoure@horsda.de
- Processing returns usually takes 1-2 weeks
- If you wish to return an item from outside Germany, please send the completed withdrawal form to retoure@horsda.de. In this case, the return shipping costs are to be borne entirely by the buyer.
- Please send the return, including the delivery note, to the following address:
- Return address:
HORSDA - vonHaller GmbH
Endersbacherstr. 71
70374 Stuttgart
Germany
COMPLAINTS
Please contact our customer service before submitting your complaint:
service@horsda.de
Quality is very important to us. All our items are carefully tested under real conditions to ensure they are as suitable as possible for their intended use. Should an item delivered by us nevertheless show cause for complaint, you can, of course, send it back to us. Once your complaint has been received, it will be checked by us. If the item does not meet our quality standards, was damaged during the manufacturing process, or does not arrive in the intended condition after leaving production, we will repair, exchange, or credit the item. Please note that the processing time for your complaint can take up to 10 business days after your returned package has been delivered.