- Items can be returned within 14 days of receiving the order
- The buyer bears the shipping costs for a return
- Processing returns usually takes 1-2 weeks
- Please send the completed cancellation form to retoure@horsda.de
- Address for returns:
HORSDA - vonHaller GmbH
Endersbacherstr. 71
70374 Stuttgart
Germany
CLAIM
Please contact our customer service before submitting your complaint:
service@horsda.de
Quality is very important to us. All our items are carefully tested in real-world conditions to ensure they are as suitable as possible for their intended use. If an item we have delivered still has cause for complaint, you can of course send the item back to us. As soon as we receive your complaint, we will examine it. If the item does not meet our quality standards, was damaged during the manufacturing process or does not arrive in the intended condition after leaving production, it will be repaired, exchanged or credited. Please note that the processing time for your complaint will take up to 10 working days after your return has been delivered can take advantage of